Dumaria BoI Bank Branch Manager Apologizes, Assures Swift Resolution of Issues
Irate customers locked the Bank of India (BoI) Bhagabandi branch in Dumaria block on Tuesday due to delay in services and misplacements of essential documents, only relenting after police intervention and an apology from the Branch Manager.
JAMSHEDPUR – Frustrated customers locked the Bank of India (BoI) Bhagabandi branch in Dumaria block on Tuesday, citing delays in services and misplacement of essential documents, particularly in matters related to KYC form updates, which generally took more than 15 days.
The incident witnessed a significant number of disgruntled bank customers who expressed their discontent with the services provided.
Following the assurances, the customers dispersed peacefully.
After discussions, the Branch Manager, Amit Kumar, issued an apology and assured swift resolution of KYC-related matters.
A crowd of angry customers gathered outside the bank, attracting the attention of local authorities including CO Chanchala Kumari, BDO Nilesh Kumar Murmu, and PS station in-charge Sugana Munda.
In a particular case, some important banking related documents of an elderly woman had been misplaced by the bank and in spite of several requests and urgings no move was taken by the bank to resolve the issue.
Frustrated and angry customers attributed their ire to delay and lackadaisical manner of providing services especially in matters of KYC forms’ update that took more than 15 days in general.
It was only after police intervened and the bank’s Branch Manager apologized with assurances of prompt and better services, did the angry customers relent and unlocked the branch premises at 8 pm.
